Policies

Checked Baggage

Guests are allowed up to fifty (50) pounds checked baggage free of charge; No single piece may exceed forty-eight (48) linear inches (8-passenger aircraft) or sixty-two (62) inches (30-passenger aircraft) and/or 50 pounds. Space is limited. There will be a $50 charge per oversized, overweight, or excess bag.**

**Mammoth Flights – Guests are allowed to check two (2) pieces of baggage with a combined total weight of up to fifty (50) pounds free of charge, including snow sports equipment. Bags exceeding 62 linear inches, excluding snow sport equipment, are considered oversized. One boot bag and one ski/snowboard bag are treated as one piece of baggage. Excess baggage will be evaluated on a case-by-case basis and is not guaranteed. There will be a $50 charge per oversized, overweight, or excess bag. 

If you plan to check oversized, overweight, or extra bags, keep the following in mind:

Extra Bags

We only accept extra bags on a space available basis. Should you wish to guarantee overweight baggage in advance, you may purchase an additional seat. Please purchase an additional seat with your last name, and the first name as “Bag” to ensure we do not cancel duplicate bookings. Refunds will not be issued for any reason for additional seats purchased to guarantee baggage. Restrictions vary by route.

Oversized Bags

King Air & Pilatus Routes: Bags exceeding forty-eight (48) linear inches will be charged an oversized fee for each direction of travel.

Dornier Routes: Bags exceeding sixty-two (62) linear inches, excluding snow sport equipment, will be charged an oversized fee for each direction of travel.

Overweight bags: The combined weight of all CHECKED baggage should not exceed fifty (50) pounds per passenger. Combined weight of checked bags exceeding fifty (50) pounds will be charged an overweight fee for each direction of travel. Individual items over seventy (70) pounds will not be accepted. Individual bags exceeding fifty (50) pounds, will be charged an overweight fee for each direction of travel and will only be accepted on a space available basis.

NOTE: All excess baggage and oversized baggage travels on a space available status.

Please use discretion when traveling with sports equipment and musical instruments. These items are subject to our oversize and overweight policies.

LENGTH + WIDTH + HEIGHT CANNOT EXCEED:

48″ – King Air/Pilatus (8-passenger aircraft)

62″ – Dornier Aircraft (30-passenger aircraft)

Carry-On Baggage

Guests are allowed one (1) small personal item up to fifteen (15) pounds, such as a laptop bag, purse, briefcase, etc. Carry-on items must be small enough to be held in the guest’s lap at all times and may not block aircraft aisles. Our flights cannot accommodate overhead or under seat luggage so larger carry-on items may need to be checked to ensure the safety of all guests. Please be advised, any bags with wheels will be considered a checked bag. 

At our locations where TSA is present, guests may not carry more than one carry-on and one personal item as outlined above.

Prohibited Items

Please refer to the prohibited items section of tsa.gov for a complete list of items that are federally restricted from being carried onboard our aircraft by the Transportation and Security Administration (TSA).

Connecting to another airline?

Please allow 2 hours in between connections to and from other airlines.

Please note: All checked baggage will go to the final destination on our airline. Should you transfer to or from another airline, you will need to collect your baggage and then proceed to check in with the other airline.

Advanced Air is not responsible for lost, stolen, or damaged baggage.

Boarding passes are required for all passengers, for all flights.

All guests age eighteen (18) and over must present their confirmation code and a valid (unexpired) government issued ID to check in and board their flight. Teenagers under the age of 18 may fly without ID or additional documentation. No photocopies of documents, temporary issued ID’s or damaged ID’s will be accepted at any time.

Please note: Due to TSA identification regulations, no exceptions will be made due to lack of valid documents or unoriginal documents. Passengers will be denied boarding.

Effective May 7, 2025, all travelers will need to comply with Federal Real ID requirements. Learn more here.

If a guest has an expired license, the guest may still board with a health insurance card in their name AND one of the following original, unexpired forms of identification:

• Birth Certificate
• Social Security Card
• Car registration
• VA Card with SS# on it and with picture preferred
• Military ID with Photo
• Permanent Resident Card with Photo
• Passport
• NEXUS card issued by Canadian or US border authorities or any other Government issued Photo ID that is current

Boarding Passes:

A boarding pass is required for all passengers, for all flights.

Online Check In: If passengers are not checking in any baggage, they can opt for online check-in and directly head to the gate. To avoid any delay, passengers are required to reach the gate at least 30 minutes prior to the scheduled departure time. At the gate, the agents are required to verify the passengers’ IDs who did NOT check in with an agent at the ticket counter 30 minutes before the flight takes off to ensure an on-time departure. 

For our locations where TSA is NOT present, online check in is NOT available. ALL passengers are required to check-in in person with an agent no later than 30 minutes prior to departure to verify ID.  

Ticket Counter Check In: Passengers may check in at the ticket counter based on the below check in and baggage cutoff times.

General Check In Policy:

All passengers must check in at the ticket counter based on the below policies. Should you wish to check in at the gate, this must be done so no less than 30 minutes prior to departure. Failure to comply may result in denied boarding.

Flights will board 15 minutes prior to departure. All guests must be onboard the aircraft 5 minutes prior to the scheduled departure time.

Please allow additional time for check-in if you are traveling with a firearm, animal, need additional assistance, or are traveling as an unaccompanied minor.

TSA Screened Airport Check-In Cutoff Policy: 

For airports where TSA security screening is present, please arrive for check-in 90 minutes prior to scheduled departure. All passengers and baggage must be checked in no later than 45 minutes prior to scheduled departure time; failure to do so may result in denied boarding.

Non-TSA Screened Airport Check-In Cutoff Policy:

For airports where TSA security screening is not present, please arrive for check-in 1 hour prior to scheduled departure. All passengers and baggage must be checked in no later than 30 minutes prior to scheduled departure time; failure to do so may result in denied boarding.

For more information on our airport locations, please click here.

Guests may travel with unloaded firearms as checked baggage provided they comply with all federal, state and TSA regulations. Upon check in, we will require valid documentation and a declaration of unloaded firearms. Firearms must be in a hard-sided case with a TSA approved lock. Firearm cases must comply with baggage size and weight restrictions.

Ammo must be in original packaging and must be eleven (11) pounds total or less.

Guests can book firearms through the Advanced Airlines website by selecting “Firearm” in the Extras section of the booking process.

Pets

All pets must be booked properly online. Please note each aircraft has a different capacity, once reached we will not be able to accommodate any additional pets. Failure to book your pet properly will result in denied boarding. 

Only cats and dogs can travel on board Advanced Airlines. Guests are restricted to one pet per flight.

All Animals must be trained, well-behaved, and not cause disturbances during any portion of your trip with us to ensure the safety and comfort of all guests. The size of any animal must not exceed the footprint or personal space of your seat or foot area during the entire flight.

• Cats must be in a soft-sided crate on the guest’s lap and remain in the crate for the duration of the flight.
• Small dogs must be in a soft-sided crate on the guests lap and remain in the crate for the duration of the flight.
• Guests traveling with pets should be advised that passengers traveling with a service animal may take priority.
• If a dog weighs more than 30 pounds or is unable to fit in a soft carrier, an additional seat must be purchased in advance to ensure that the dog can travel. If no seat is purchased, the pet may be denied boarding.

Pets will be accepted for reservations on a first-come, first-served basis until capacity is reached. Guests can book animals through the Advanced Airlines website by selecting “Animal on Board” in the Extras section of the booking process.

Service Dogs

Advanced Airlines will accept service dogs which are trained to do work or perform tasks for the benefit of a qualified individual with a disability. This includes psychiatric service animals. Please be advised Advanced Airlines no longer recognizes emotional support animals per the DOT Ruling.

Behavior

Warning: It is a Federal crime to make materially false, fictitious, or fraudulent statements, entries, or representations knowingly and willfully on the U.S. Department of Transportation Service Animal Air Transportation Form to secure disability accommodations provided under regulations of the United States Department of Transportation (18 U.S.C. § 1001).

Advanced Airlines has the right to deny boarding for any animals that do not comply with any of the above. Advanced Airlines assumes no liability for the health or wellbeing of animals.

Please be advised due to aircraft limited capacity and in the interest of passenger safety and comfort, our aircraft can only accommodate passengers up to a maximum of 340 lbs. and utilizing no more than one seatbelt extender. Passengers must provide accurate weight at the time of booking.

We apologize for any inconvenience. Please contact us directly with any questions regarding this policy.

Our unaccompanied minor service is required for kids 7-14, and optional for those 15-17, who are traveling alone. Advanced Airlines does not offer unaccompanied minor service connecting to or from other flights; be they on Advanced Airlines or another Carrier. This service is only offered on direct, nonstop Advanced Airlines flights.

Unaccompanied minors must comply with our policies, documentation for drop off and pick up; this includes but is not limited to being prepared to drop off the minor while remaining with them until take off and picking up the minor on time from the arrival airport. Failure to comply can cause serious disruptions to operations, please ensure the guardian(s) and minor are fully prepared to comply prior to booking. Unaccompanied minors shall not be released to anyone on their contact list without government-issued photo identification. Drop off and pick up persons must be 18+.

Guests can book unaccompanied minors through the Advanced Airlines website by selecting “Minor Traveling” in the Extras section of the booking process.

I understand Advanced Air has the right to revoke the unaccompanied minor privileges for the above passenger(s) and guardian(s) for noncompliance to any part of the unaccompanied minor policies and procedures.

Advanced Airlines reserves the right to request a copy of the birth certificate for lap infants.

Guests will be able to add their lap infant through the Advanced Airlines website. Lap infants under the age of two (2) are required to be ticketed on your reservation at no additional cost.

Guests who booked through a third party are required to ticket the infant through the third party.

Due to the number of oxygen masks on our aircraft, we may limit the number of lap infants onboard. If there is already an infant booked on your desired flight, you may wish to consider purchasing a seat for your infant or book an alternate flight.

Should you purchase a seat for a child that requires a child restraint system (CRS), they must have an FAA-approved CRS and be seated in this for the duration of the flight. Please see the following link to verify your CRS is approved for flight: https://www.faa.gov/travelers/fly_children/.

Passenger Assistance

Please note each of our aircraft has stairs to board; guests must be able to walk up the stairs and board the aircraft with minimal assistance to ensure the safety of the guest and crew on board. Due to size constraints of aircraft cargo areas, we cannot guarantee larger assistive devices.

For the best travel experience when requesting these services:

• Make reservations as early as possible and request services while booking online. Guests can book wheelchair assistance through the Advanced Airlines website by selecting “Wheelchair” in the Extras section of the booking process.
• Arrive at the airport at least one hour prior to departure.
• Let us know about any special requirements at check-in, in the boarding area, and on the aircraft.

Guests with Cognitive and Developmental Disabilities

The following assistance will be provided upon request:

·       We’ll introduce you to our crew and explain your needs.

·       We’ll help get you from your arrival gate to your departure gate if your itinerary has a connection on Advanced Air.      You’ll need to identify that you requested assistance when you arrive at your connection airport.

Although we’ll aid any Customer with a disability or mobility need, we will not provide a personal escort to remain with the Customer for the duration of their Advanced Air experience. If a Customer requires personal or continuous assistance, they should travel with an attendant. Safety of our passengers and crew is our highest priority.

We’re happy to assist anyone with a disability, but we can’t provide a personal escort. If you or a loved one meet any of the following criteria, federal regulations require a Safety Attendant:

1.     When the passenger, because of a mental disability so severe, is unable to comprehend or respond to safety related instructions.

2.     When the passenger has both a severe hearing and vision impairment and is unable to establish a means of communication with personnel sufficient to receive the safety briefing.

3.     When the passenger has a mobility impairment so severe that the passenger is unable to physically assist in his/her own evacuation during an emergency.

Please Click Here for a copy of 14 CFR Part 382.

Accessible copies of this documentation can also be obtained in the following ways:

(1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers
with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
(2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511
(TTY),
(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New
Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
(4) On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov).